Genesys Cloud Services 401(k) match, vesting and fees
What Genesys Cloud Services' 401(k) plan says about matching contributions
Plan features
Match, vesting and enrollment details have not been published from this plan's audit report yet. The figures below come from the structured filing.
| Recordkeeper | Fidelity Investments Institutional | Schedule C ↗ |
| Independent auditor | Forvis Mazars, LLP (unmodified opinion, limited scope) | Schedule H ↗ |
| Plan type and status | 401(k) · Active | Form 5500 ↗ |
How the plan compares
Plan year 2025 medians for 266 defined-contribution plans in professional, scientific, and technical services with 1,000 to 4,999 participants.
| Genesys Cloud Services: employer contribution per participant | $2,614 | |
| Peer median | $2,664 |
| Genesys Cloud Services: average balance | $212,126 | |
| Peer median | $119,448 |
| Genesys Cloud Services: admin expenses ÷ assets | 0.07% | |
| Peer median | 0.09% |
Admin expenses are the plan's reported administrative expenses divided by its assets; they do not include fund expense ratios.
Plan history
Plan assets went from $588M at the end of plan year 2021 to $758M at the end of plan year 2025.
| Plan year | Participants | Assets | Employer contributions | Per participant | Admin expense ratio | Match formula | Filing |
|---|---|---|---|---|---|---|---|
| 2025 | 3,904 | $758M | $9.3M | $2,614 | 0.07% | Not published | Form 5500 ↗ |
| 2024 | 3,958 | $673M | $8.9M | $2,459 | 0.06% | Not published | Form 5500 ↗ |
| 2023 | 3,963 | $587M | $8.8M | $2,408 | 0.08% | Not published | Form 5500 ↗ |
| 2022 | 4,093 | $494M | $9.9M | $2,656 | 0.08% | Not published | Form 5500 ↗ |
| 2021 | 3,802 | $588M | $9M | $2,610 | 0.10% | Not published | Form 5500 ↗ |
Common questions
Does Genesys Cloud Services match 401(k) contributions?
The match terms for the Genesys Retirement Savings Plan have not been published from its filing yet. The plan year 2025 filing reports $9.3M in employer contributions, about $2,614 per participant. That total includes any match and profit-sharing; it is not a match formula.
When is the Genesys Cloud Services 401(k) match vested?
The vesting schedule for the Genesys Retirement Savings Plan is not in the data published so far. Your Summary Plan Description states it.
Who manages the Genesys Cloud Services 401(k)?
The recordkeeper listed on Schedule C of the plan year 2025 filing is Fidelity Investments Institutional. The plan administrator is Genesys Cloud Services, Inc..
I left Genesys Cloud Services. How do I find my old 401(k)?
Your account stays in the plan until you move it. Contact the plan administrator (Genesys Cloud Services, Inc., (415) 437-1100) or the recordkeeper, Fidelity Investments Institutional. The Genesys Cloud Services old 401(k) page lists the contacts from every plan filing. Find an old Genesys Cloud Services 401(k)
Data from the public Form 5500 annual reports Genesys Cloud Services filed with the U.S. Department of Labor (plan years 2021 and 2022 and 2023 and 2024 and 2025) and, where noted, the attached independent auditor's report. Plan terms may have changed since the filing; check your current Summary Plan Description. PlanFacts is not affiliated with Genesys Cloud Services. Not financial advice. Report a correction · Methodology